The prevailing model for speaking persuasively is a style of speaking that is enthusiastic, energetic and extraverted.  The speaker is asserting a point in hopes to convince the listener to agree. However, this model can be a trap. It puts you in the position of selling.  Of course others don’t want to be sold, so they have […]

Marian Bell of www.MarianBell.com demonstrated the most powerful communication skill I know – she asked me gently for what she wanted me to do. I buy delicious food from her each week which she delivers to my house every Monday. In order to get her food, I have to place an order each week. She really wants customer’s […]

Email has become the preferred means of communication for business, yet many people forget that it still is mail. And all emails are not created equal. Some are conversations between colleagues and can be very informal, where texting language can be used. But when an email is going outside of the company, especially for an […]

The tragic news of our 2012 Holiday Season is the sad deaths of children and teachers at Sandy Hook Elementary School in Newtown, Connecticut. Much has been said and reported; and I don’t have anything to offer that can help the situation. My heart hurts for those families, friends and neighbors who are grieving this […]

Travis Kalanick is the CEO of Uber, a service that uses apps to call a car, usually a Town Car, in 15 minutes. What I like about him is his authenticity. He says that telling your authentic story is how business needs to be communicating. He shares that in toughest times, we learn to be […]

I had never seen Steve Jobs talk before; but after he died, I heard lots of people rave about the way he spoke in public. It seemed like many people thought he was the epitome of a great speaker. Then I began reading his biography Steve Jobs by Walter Isaacson. Before even finishing a quarter […]

I am in love with this word – storyselling!  It says it all about the power of stories to persuade listeners to buy products and services or buy into ideas. Storyselling is the act of telling the authentically persuasive story. It is sharing the story that excites others to say, “Yes, I want that!” Everyone […]

Next week I am facilitating a day-long training program for sales professionals in the world’s fifth largest software company. Unlike my usual clients who feel fear of speaking, these folks will be good at speaking and selling.  They are already very successful. So, “What,” I wondered “Do they need from me?” They need me to […]

On May 1, 1969, Mr. Rogers spoke to the US Senate Subcommittee on Communications to ask them to grant funding for the newly created PBS after President Nixon attempted to slash their funds in half.  Watch a video of his speech. Saying “I’d just like to talk about it if it’s alright,” Mr. Rogers asked […]

 I spoke at a conference for proposal managers last week and was reminded of how much business professionals rely on PowerPoint for delivering presentations. The following is an article I wrote forThe Houston Business Journal several years ago.  I have rewritten it to share with you…. Has PowerPoint gone from useful tool to emotional roadblock […]